Books published by publisher McGraw-Hill Education / Australia

The New York Times best seller that changed the way millions communicate is now available in audio. Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them. Crucial Conversations exploded onto the scene 10 years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book. Now, the authors have revised their best-selling classic to provide even more ways to help you take the lead in any tough conversation: New firsthand accounts of how these skills changed readers' lives New case studies showing how business leaders successfully applied these methods to achieve results New links to videos teaching what to do and what to avoid during crucial conversations New research findings offering fresh insights for applying the skills taught in the book Crucial Conversations is filled with practical advice you can start using today: Prepare for high-stakes conversations Make it safe to talk about almost anything Transform unpleasant emotions into powerful dialogue Be persuasive, not abrasive Crucial Conversations gets you past the hard parts of dialogue and helps you achieve relationships that are real, productive, and that will enrich your life and career.

The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”―from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”―Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive

Save money and get total official GRE test preparation with this 3 book bundle from the test maker! This Power Pack includes three Official Guides: The Official Guide to the GRE, 3rd edition Official GRE Quantitative Reasoning Questions, Volume 1, Second Edition Official GRE Verbal Reasoning Questions, Volume 1, Second Edition This Official GRE Super Power Pack 2017 Edition provides key information and the practice you need to do your best on the GRE General Test. For less than what you would pay for each book separately, the bundle packages. The Official Guide to the GRE General Test, 3rd Edition; Official GRE Verbal Reasoning Practice Questions, Volume 1 and Official Quantitative Reasoning Practice Questions, Volume 1. This essential resource features four, complete, real GRE tests, hundreds of authentic GRE practice questions with answers and explanations, descriptions of every question type, with valuable question answering tips and test taking strategies to use in your GRE test preparation. Only ETS can show you exactly what to expect on the test. So for in depth GRE test preparation and intensive practice at a money saving price, this bundle is your best choice! The Official GRE Super Power Pack offers: • Significant savings over purchasing each book separately • Everything you need to know about the test, direct from the test maker • 4 complete, real GRE tests – 2 in the book and 2 online • 600 real practice exam questions, many with detailed answer explanations • The test maker’s own tips for answering each question type • Scored sample Analytical Writing essay responses and reader commentary • Access to GRE POWERPREP Online • eBook content that is fully accessible for individuals with disabilities.

A proven grammar based approach that gets you communicating in Spanish with confidence, right away Easy Spanish Step by Step proves that a solid grounding in grammar basics is the key to mastering a second language. Grammatical rules and concepts are clearly explained in order of importance, and more than 300 verbs and key terms are introduced on the basis of frequency. Numerous exercises and engaging readings help learners quickly build their Spanish speaking and comprehension prowess.

When it comes to delivering a pitch, Oren Klaff has unparalleled credentials. Over the past 13 years, he has used his one-of-a-kind method to raise more than $400 million - and now, for the first time, he describes his formula to help you deliver a winning pitch in any business situation. Whether you're selling ideas to investors, pitching a client for new business, or even negotiating for a higher salary, Pitch Anything will transform the way you position your ideas. According to Klaff, creating and presenting a great pitch isn't an art - it's a simple science. Applying the latest findings in the field of neuroeconomics, while sharing eye-opening stories of his method in action, Klaff describes how the brain makes decisions and responds to pitches. With this information, you'll remain in complete control of every stage of the pitch process. Pitch Anything introduces the exclusive STRONG method of pitching, which can be put to use immediately: Setting the Frame Telling the Story Revealing the Intrigue Offering the Prize Nailing the Hookpoint Getting a Decision One truly great pitch can improve your career, make you a lot of money - and even change your life. Success is dependent on the method you use, not how hard you try. "Better method, more money," Klaff says. "Much better method, much more money." Klaff is the best in the business because his method is much better than anyone else's. And now it's yours. Apply the tactics and strategies outlined in Pitch Anything to engage and persuade your audience - and you'll have more funding and support than you ever thought possible.

"An extremely useful parenting handbook... truly outstanding ... strongly recommended." --Library Journal (starred review)""A tremendous resource for parents and professionals alike." --Thomas Atwood, president and CEO, National Council for Adoption"The Connected Child provides the parents of adopted at risk children easy to follow practical advice on how to handle behavior problems in a calm, gentle, effective manner."--Temple Grandin, Author, The Way I See It, The Autistic BrainThe adoption of a child is always a joyous moment in the life of a family. Some adoptions, though, present unique challenges. Welcoming these children into your family--and addressing their special needs--requires care, consideration, and compassion. Written by two research psychologists specializing in adoption and attachment, The Connected Child will help you: Build bonds of affection and trust with your adopted child Effectively deal with any learning or behavioral disorders Discipline your child with love without making him or her feel threatened "A must-read not only for adoptive parents, but for all families striving to correct and connect with their children." --Carol S. Kranowitz, author of The Out-of-Sync Child"Drs. Purvis and Cross have thrown a life preserver not only to those just entering uncharted waters, but also to those struggling to stay afloat."--Kathleen E. Morris, editor of S. I. Focus magazine "Truly an exceptional, innovative work . . . compassionate, accessible, and founded on a breadth of scientific knowledge and clinical expertise."--Susan Livingston Smith, program director, Evan B. Donaldson Adoption Institute"The Connected Child is the literary equivalent of an airline oxygen mask and instructions: place the mask over your own face first, then over the nose of your child. This book first assists the parent, saying, in effect, 'Calm down, you're not the first mom or dad in the world to face this hurdle, breathe deeply, then follow these simple steps.' The sense of not facing these issues alone--the relief that your child's behavior is not off the charts--is hugely comforting. Other children have behaved this way; other parents have responded thusly; welcome to the community of therapeutic and joyful adoptive families." --Melissa Fay Greene, author of There is No Me Without You: One Woman's Odyssey to Rescue Africa's Children

All the Math Your 6th Grader Needs to SucceedThis book will help your elementary school student develop the math skills needed to succeed in the classroom and on standardized tests. The user-friendly, full-color pages are filled to the brim with engaging activities for maximum educational value. The book includes easy-to-follow instructions, helpful examples, and tons of practice problems to help students master each concept, sharpen their problem-solving skills, and build confidence.Features include:• A guide that outlines national standards for Grade 6• Concise lessons combined with lot of practice that promote better scores―in class and on achievement tests• A pretest to help identify areas where students need more work• End-of-chapter tests to measure students’ progress• A helpful glossary of key terms used in the book• More than 1,000 math problems with answersTopics covered:• Place values and estimating• Number properties and order of operations• Negative numbers and absolute value• Factors and multiples• Solving problems with rational numbers• Ratios and proportions• Percent• Exponents and scientific notation• Solving equations and inequalities• Customary and metric units of measure, including conversions• Solving problems by graphing points on the coordinate plane• Classifying polygons based on their properties• Calculating perimeter, area, surface area, and volume• Data presentation• Statistical variability, including probability

The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive

"An extremely useful parenting handbook... truly outstanding...strongly recommended." (Library Journal, starred review) "A tremendous resource for parents and professionals alike." (Thomas Atwood, President and CEO, National Council for Adoption) The adoption of a child is always a joyous moment in the life of a family. Some adoptions, though, present unique challenges. Welcoming these children into your family - and addressing their special needs - requires care, consideration, and compassion. Written by two research psychologists specializing in adoption and attachment, The Connected Child will help you: Build bonds of affection and trust with your adopted child Effectively deal with any learning or behavioral disorders Discipline your child with love without making him or her feel threatened "A must-read not only for adoptive parents, but for all families striving to correct and connect with their children." (Carol S. Kranowitz, author of The Out-of-Sync Child) "Drs. Purvis and Cross have thrown a life preserver not only to those just entering uncharted waters, but also to those struggling to stay afloat." (Kathleen E. Morris, editor of S. I. Focus magazine) "Truly an exceptional, innovative work...compassionate, accessible, and founded on a breadth of scientific knowledge and clinical expertise." (Susan Livingston Smith, Program Director, Evan B. Donaldson Adoption Institute) "The Connected Child is the literary equivalent of an airline oxygen mask and instructions: Place the mask over your own face first, then over the nose of your child. This book first assists the parent, saying, in effect, 'Calm down, you're not the first mom or dad in the world to face this hurdle, breathe deeply, then follow these simple steps.' The sense of not facing these issues alone - the relief that your child's behavior is not off the charts - is hugely comforting. Other children have behaved this way; other parents have responded thusly; welcome to the community of therapeutic and joyful adoptive families." (Melissa Fay Greene, author of There Is No Me Without You: One Woman's Odyssey to Rescue Africa's Children)

"You'll not only break the ice, you'll melt it away with your new skills." Larry King "The lost art of verbal communication may be revitalized by Leil Lowndes." Harvey McKay, author of “How to Swim with the Sharks Without Being Eaten Alive” What is that magic quality makes some people instantly loved and respected? Everyone wants to be their friend (or, if single, their lover!) In business, they rise swiftly to the top of the corporate ladder. What is their "Midas touch?" What it boils down to is a more skillful way of dealing with people. The author has spent her career teaching people how to communicate for success. In her book How to Talk to Anyone (Contemporary Books, October 2003) Lowndes offers 92 easy and effective sure fire success techniques she takes the reader from first meeting all the way up to sophisticated techniques used by the big winners in life. In this information packed book you’ll find: 9 ways to make a dynamite first impression 14 ways to master small talk, "big talk," and body language 14 ways to walk and talk like a VIP or celebrity 6 ways to sound like an insider in any crowd 7 ways to establish deep subliminal rapport with anyone 9 ways to feed someone's ego (and know when NOT to!) 11 ways to make your phone a powerful communications tool 15 ways to work a party like a politician works a room 7 ways to talk with tigers and not get eaten alive In her trademark entertaining and straight shooting style, Leil gives the techniques catchy names so you'll remember them when you really need them, including: "Rubberneck the Room," "Be a Copyclass," "Come Hither Hands," “Bare Their Hot Button,” “The Great Scorecard in the Sky," and "Play the Tombstone Game,” for big success in your social life, romance, and business. How to Talk to Anyone, which is an update of her popular book, Talking the Winner's Way (see the 5 star reviews of the latter) is based on solid research about techniques that work! By the way, don't confuse How to Talk to Anyone with one of Leil's previous books, How to Talk to Anybody About Anything. This one is completely different!

Take your real estate career to the highest level! "Whether you are just getting started or a veteran in the business, The Millionaire Real Estate Agent is the step-by-step handbook for seeking excellence in your profession and in your life." --Mark Victor Hansen, cocreator, #1 New York Times bestselling series Chicken Soup for the Soul "This book presents a new paradigm for real estate and should be required reading for real estate professionals everywhere."--Robert T. Kiyosaki, New York Times bestselling author of Rich Dad, Poor Dad The Millionaire Real Estate Agent explains: Three concepts that drive production Economic, organizational, and lead generation models that are the foundations of any high-achiever's business How to "Earn a Million," "Net a Million," and "Receive a Million" in annual income