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  • Coping With Crisis in a Complex World: Expecting the Unexpected

    Martin M. Cooper, APR

    Paperback (International Council of Shopping Centers, Nov. 1, 2013)
    Written by Martin M. Cooper, APR, a crisis management expert with over 30 years of experience, this resource delves into various strategies for handling crises effectively and discusses the preparatory steps that lay the foundation for a solid crisis management plan. Included are relevant examples, case studies, drills, and disaster-planning worksheets.