Books published by publisher AMACOM

The trusted management classic and go to guide for anyone facing new responsibilities as a first time manager, revised and updated to address modern management challenges.The jump from star employee to new manager is bigger than most people realize—with opportunities to fail at every step. Stumbling your way through isn’t an option.Learn to conquer every challenge like a pro with the clear, candid advice in The First Time Manager. For nearly four decades, this trusted guide has brought newcomers up to speed on the nitty gritty realities of managing people.Leading meetings, hiring employees, motivating others, actively listening, staying calm under pressure, overcoming resistance—dozens of skills are hammered home with honest explanations of what to expect and how to excel. Examples and action steps round out the lessons.Plus, this seventh edition delivers new information that helps you manage across generations, use online performance appraisal tools, persuade with stories, oversee remote employees, build a team dynamic, match a boss’s style, and more.With little experience or training, a coveted promotion can become a trial by fire. No one needs that. Turn to the book that thousands have relied on to hit the ground running.

As a new manager, you’ve been given a huge opportunity--one you can’t afford to waste through trial and error. This go-to resource teaches first-time managers everything they need to know to tackle challenges and take on new and unique responsibilities. Written in an inviting and accessible style, The First-Time Manager spans essential and immediately applicable topics like hiring and firing, motivating your team, conducting performance reviews, and overcoming resistance. Detailed examples and clear action steps round out these lessons, equipping you with the wisdom to succeed and bolster your team’s bottom line results. The revised sixth edition expands on decades of trusted, classic business advice for newcomers, including new material on increasing employee engagement, encouraging innovation and initiative, helping team members optimize their talents, improving outcomes, and distinguishing yourself as a leader. Packed with honest explanations and nitty-gritty details on the realities of managing people, The First-Time Manager will help you navigate any kind of people problem like a pro and hit the ground running in your new management role.

Getting through to someone is a fine art, indeed, but a critical one nonetheless. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered.Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston shares simple but powerful techniques readers can use to break through the stubborn and hardened outer layers of coworkers, friends, strangers, or even enemies. Just Listen reveals how to:• Make a powerful and positive first impression• Listen effectively• Talk an angry or aggressive person away from an unproductive reaction and toward a more rational mindset• Achieve buy-in--the linchpin of all persuasion, negotiation, and sales• And moreWhether you’re dealing with an angry client, a potential customer, or even a friend or family member who isn’t seeing eye to eye with you, your goal is most likely persuasion. And the first make-or-break step to getting there is having them hear you out. The invaluable principles in Just Listen will get you through that first tough step with anyone.

In a world where everyone is completely inundated by phone calls, drop-ins, pop-up ads, and junk mail, how can you and your product begin to make its impression known in the business world? How do you break through to impossible-to-reach executive buyers who are intent on blocking out the noise that confronts them every day? By learning how to combine time-tested sales processes with cutting-edge social media strategies.Combo Prospecting details today’s new breed of chief executive buyers, the channels they use, the value narratives that they find appealing, and the mix of methods that will grab their attention. With actionable insights in every chapter, you will learn how to:• Locate leverage points that matter• Secure decision-maker meetings• Build a knockout online brand that distinguishes you from the pack• Build a constantly growing list of profitable referrals• And much, much more!Old-school prospecting tactics are growing increasingly irrelevant in today’s tech-savvy online business world. But new-school techniques alone have proven to not be able to provide the answers. The key to your success is to learn how to unleash a killer combination of old and new sales strategies.

Packed with examples and anecdotes, New Sales. Simplified. offers a proven formula for prospecting, developing, and closing deals. No matter how much repeat business you get from loyal customers, the lifeblood of your business is a constant flow of new accounts. With refreshing honesty and some much needed humor, sales expert Mike Weinberg examines the critical mistakes made by most salespeople and executives and provides tips to help you achieve the opposite results. You’ll learn how to: identify a strategic list of genuine prospects; draft a compelling, customer focused “sales story”; perfect the proactive telephone call to get face to face with more prospects; use email, voicemail, and social media to your advantage; build rapport; prepare for and structure a winning sales call; stop presenting to and start dialoguing with buyers; and make time in your calendar for business development activities.Landing on HubSpot’s Top 20 Sales Books of All Time, New Sales. Simplified. is about overcoming and even preventing buyers’ anti salesperson reflex by establishing trust. The easy to follow plan will remove the mystery surrounding prospecting and have you ramping up for new business.

"The teenage years don't have to be defined by conflict. Dial Down the Drama gives moms practical solutions grounded in neuroscience that transform the eye rolls and one-word answers into healthy relationships with their daughters. I highly recommend it." (Jack Canfield, coauthor, Chicken Soup for the Mother Daughter Soul) One moment, your daughter is fun-loving and energetic - a pleasure to be around. The next, she's sulking in silence, or worse, screaming and slamming the door. Congratulations, you're the mother of a teenage girl. Your daughter is on an emotional roller coaster. Responding in kind just adds fuel to the fire and erodes your relationship. Teens need a stable anchor - a mom who calmly de-escalates scenes and parents intentionally, even when her child is pushing away. Authored by a popular family therapist, Dial Down the Drama reveals how to reclaim your center and reconnect with your teen. It helps you: Regain perspective Break the cycle of conflict Tune in to your daughter without drowning in her drama Foster spontaneous conversations Understand the developing adolescent brain and how it influences behavior Appreciate her for who she is now - a wonderful work in progress Replace worrying and overreacting with effective communication and action Forge a healthy and lasting bond together Moodiness, anger, and defiance can stress the best of us. This empowering guide gives you the tools you need to defuse the drama - and dial up the joy. PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.

Packed with examples and anecdotes, New Sales. Simplified. offers a proven formula for prospecting, developing, and closing deals. No matter how much repeat business you get from loyal customers, the lifeblood of your business is a constant flow of new accounts. With refreshing honesty and some much-needed humor, sales expert Mike Weinberg examines the critical mistakes made by most salespeople and executives and provides tips to help you achieve the opposite results. You’ll learn how to: identify a strategic list of genuine prospects; draft a compelling, customer-focused “sales story”; perfect the proactive telephone call to get face-to-face with more prospects; use email, voicemail, and social media to your advantage; build rapport; prepare for and structure a winning sales call; stop presenting to and start dialoguing with buyers; and make time in your calendar for business development activities.Landing on HubSpot’s Top 20 Sales Books of All Time, New Sales. Simplified. is about overcoming--and even preventing--buyers’ anti-salesperson reflex by establishing trust. The easy-to-follow plan will remove the mystery surrounding prospecting and have you ramping up for new business.

Getting through to someone is a fine art, indeed, but a critical one nonetheless. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered.Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston shares simple but powerful techniques readers can use to break through the stubborn and hardened outer layers of coworkers, friends, strangers, or even enemies. Just Listen reveals how to:• Make a powerful and positive first impression• Listen effectively• Talk an angry or aggressive person away from an unproductive reaction and toward a more rational mindset• Achieve buy-in--the linchpin of all persuasion, negotiation, and sales• And moreWhether you’re dealing with an angry client, a potential customer, or even a friend or family member who isn’t seeing eye to eye with you, your goal is most likely persuasion. And the first make-or-break step to getting there is having them hear you out. The invaluable principles in Just Listen will get you through that first tough step with anyone.

Congratulations! You’re the mother of a teenage daughter! Welcome to the world of door slams, boy craziness, glass-shattering screams, and eye rolls bigger than the earth’s rotation around the sun. The truth is, as you should remember yourself, being a teenage girl is one long emotional roller coaster. And if mom responds in kind, she’s just adding fuel to the fire and eroding the relationship. More than at any other time in their life, teen girls need their mom to be a stable anchor.In Dial Down the Drama, family therapist and mom Colleen O’Grady shares what she learned firsthand during her own daughter’s teenage years about how best to calmly de-escalate even the most stressful scenes and parent intentionally even when your teen is pushing you away. She wants every other mom to learn how to:• Regain perspective• Break the cycle of conflict• Tune into her daughter without drowning in the drama• Foster spontaneous conversations• Replace worrying and overreacting with effective communication and action• And much more!As Colleen has said, you don’t dial down the drama in order to survive the teenage years; you do so because you actually can enjoy them! This empowering guide gives you the tools you need to do just that.

So you’re not a numbers person? No worries! You say that you can’t understand how to read, let alone implement, these complex software programs that crunch all the data and spit out . . . more data? Not a problem either! There is a costly misconception in business today--that the only data that matters is BIG data, and that elaborate tools and data scientists are required to extract any practical information. But actually, nothing could be further from the truth.In Behind Every Good Decision, authors and analytics experts Piyanka Jain and Puneet Sharma demystify the process of business analytics and demonstrate how professionals at any level can take the information at their disposal and in only five simple steps--using only Excel as a tool!--make the decision necessary to increase revenue, decrease costs, improve product, or whatever else is being asked of them at that time. Readers will learn how to:• Clarify the business question• Lay out a hypothesis-driven plan• Pull relevant data• Convert it to insights• Make decisions that make an impactPacked with examples and exercises, this refreshingly accessible book explains the four fundamental analytic techniques that can help solve a surprising 80 percent of all business problems. It doesn’t take a numbers person to know that is a formula you need!

Whether you’re addressing an initial infraction or handling termination-worthy transgressions, you need to be 100 percent confident that every employee encounter is clear, fair, and most importantly, legal. Thankfully, HR expert Paul Falcone has provided this wide-ranging resource that explains in detail the disciplinary process and provides ready-to-use documents that eliminate stress and second-guessing about what to do and say.Revised to reflect the latest developments in employment law, the third edition of 101 Sample Write-Ups for Documenting Employee Performance Problems includes expertly crafted, easily customizable write-ups that address: sexual harassment, absenteeism, insubordination, drug or alcohol abuse, substandard work, email and phone misuse, teamwork issues, managerial misconduct, confidentiality breaches, social media abuse, and more!With each sample document also including a performance improvement plan, outcomes and consequences, and a section of employee rebuttal, it’s easy to see why over 100,000 copies have already been sold, making life for managers and HR personnel significantly easier when it comes to addressing employee performance issues.

You made a great point -- but did anybody hear it?Probably not, warns high-stakes communication expert Paul Hellman. The average attention span has dropped to 8 seconds.So whether you're presenting to a large audience, meeting one-on-one, talking on the phone, or even sending an email, you've got to engage others fast, before they tune you out , , , maybe forever.Your challenge: to get heard, get remembered & get results.Through fast, fun, actionable tips, You've Got 8 Seconds explains what works and what doesn't, what's forgettable and what sticks. With stories, scripts, and examples of good and bad messages, the book reveals three main strategies to get heard in a noisy world:FOCUS: Design a strong message--then say it in seconds.VARIETY: Make routine information come alive.PRESENCE: Convey confidence and command attention.You'll discover practical techniques, including the Fast-Focus Method™, which the author uses to help senior executives make their messages stick; how to stand out in the first seconds of a presentation; and 10 actions that spell executive presence.The next time you speak, others will either tune in or tune out. You've got 8 seconds--make them count!