Books with author Coleman,

Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer.Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences. While new customers experience joy, euphoria, and excitement, these feelings quickly shift to fear, doubt, and uncertainty as buyer's remorse sets in. Across all industries, somewhere between 20%-70% of newly acquired customers will stop doing business with a company with the first 100 days of being a new customer because they feel neglected in the early stages of customer onboarding. In Never Lose a Customer Again, Coleman offers a philosophy and methodology for dramatically increasing customer retention and as a result, the bottom line. He identifies eight distinct emotional phases customers go through in the 100 days following a purchase. From an impulse buy at Starbucks to the thoughtful purchase of a first house, all customers have the potential to experience the eight phases of the customer journey. If you can understand and anticipate the customers' emotions, you can apply a myriad of tools and techniques -- in-person, email, phone, mail, video, and presents -- to cement a long and valuable relationship.Coleman's system is presented through research and case studies showing how best-in-class companies create remarkable customer experiences at each step in the customer lifecycle. In the "Acclimate" stage, customers need you to hold their hand and over-explain how to use your product or service. They're often too embarrassed to admit they're confused. Take a cue from Canadian software company PolicyMedical and their challenge of getting non-technical users to undergo a complex installation and implementation process. They turned a series of project spreadsheets and installation manuals into a beautiful puzzle customers could assemble after completing each milestone. In the "Adopt" stage, customers should be welcomed to the highest tier of tribal membership with both public and private recognitions. For instance, Sephora's VIB Rogue member welcome gift provides a metallic membership card (private recognition) and a members-only shade of lipstick (for public display). In the final stage, "Advocate," loyal customers and raving fans are primed to provide powerful referrals. That's how elite entrepreneurial event MastermindTalks continues to sell-out their conference year after year - with zero dollars spent on marketing. By surprising their loyal fans with amazing referral bonuses (an all-expenses paid safari?!) they guarantee their community will keep providing perfect referrals. Drawing on nearly two decades of consulting and keynoting, Coleman provides strategies and systems to increase customer loyalty. Applicable to companies in any industry and of any size (whether measured in employee count, revenue, or total number of customers), implementing his methods regularly leads to an increase in profits of 25-100%. Working with well-known clients like Hyatt Hotels, Zappos, and NASA, as well as mom-and-pop shops and solo entrepreneurs around the world, Coleman's customer retention system has produced incredible results in dozens of industries. His approach to creating remarkable customer experiences requires minimal financial investment and will be fun for owners, employees, and teams to implement. This book is required reading for business owners, CEOs, and managers - as well as sales and marketing teams, account managers, and customer service representatives looking for easy to implement action steps that result in lasting change, increased profits, and lifelong customer retention.

The perfect Christmas romance for fans of Karen Swan. As the snowflakes start to fall, Holly Cove welcomes a new tenant to the beautiful old cottage on the beach... For lifestyle magazine journalist Tia Armstrong, relationships, as well as Christmas, have lost all their magic. Yet Tia is up against a Christmas deadline for her latest article 'Love is, actually, all around...' So, Tia heads to Holly Cove where the restorative sea air and rugged stranger, Nic, slowly but surely start mending her broken heart. Tia didn't expect a white Christmas, and she certainly never dared dream that all her Christmas wishes might just come true... Set in Caswell Bay on the stunningly beautiful Gower Coast, the cottage nestles amid the limestone cliffs and the woodlands, where the emotions run as turbulently as the wind-swept sea. As cosy as a marshmallow-topped mug of cocoa, fall in love with a heart-warming festive story from the bestselling author of The French Adventure. What readers are saying about Lucy Coleman... 'I adored this book. A wonderful escapist read ... For me, it's a 5 star read!' Katherine, Katherine's Book Universe. 'I adored this beautifully written tale. The score is a well deserved and easy 5* out of 5*' Ginger Book Geek. 'This book gives you all the feels. It'll make you want to move to France and start a new life ... Lucy Coleman has a way of writing where it feels like you're actually there standing beside Anna and you mentally really feel involved in the story' Stacey, The Cosiest Corner.

Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer.Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences. While new customers experience joy, euphoria, and excitement, these feelings quickly shift to fear, doubt, and uncertainty as buyer's remorse sets in. Across all industries, somewhere between 20%-70% of newly acquired customers will stop doing business with a company with the first 100 days of being a new customer because they feel neglected in the early stages of customer onboarding. In Never Lose a Customer Again, Coleman offers a philosophy and methodology for dramatically increasing customer retention and as a result, the bottom line. He identifies eight distinct emotional phases customers go through in the 100 days following a purchase. From an impulse buy at Starbucks to the thoughtful purchase of a first house, all customers have the potential to experience the eight phases of the customer journey. If you can understand and anticipate the customers' emotions, you can apply a myriad of tools and techniques -- in-person, email, phone, mail, video, and presents -- to cement a long and valuable relationship.Coleman's system is presented through research and case studies showing how best-in-class companies create remarkable customer experiences at each step in the customer lifecycle. In the "Acclimate" stage, customers need you to hold their hand and over-explain how to use your product or service. They're often too embarrassed to admit they're confused. Take a cue from Canadian software company PolicyMedical and their challenge of getting non-technical users to undergo a complex installation and implementation process. They turned a series of project spreadsheets and installation manuals into a beautiful puzzle customers could assemble after completing each milestone. In the "Adopt" stage, customers should be welcomed to the highest tier of tribal membership with both public and private recognitions. For instance, Sephora's VIB Rogue member welcome gift provides a metallic membership card (private recognition) and a members-only shade of lipstick (for public display). In the final stage, "Advocate," loyal customers and raving fans are primed to provide powerful referrals. That's how elite entrepreneurial event MastermindTalks continues to sell-out their conference year after year - with zero dollars spent on marketing. By surprising their loyal fans with amazing referral bonuses (an all-expenses paid safari?!) they guarantee their community will keep providing perfect referrals. Drawing on nearly two decades of consulting and keynoting, Coleman provides strategies and systems to increase customer loyalty. Applicable to companies in any industry and of any size (whether measured in employee count, revenue, or total number of customers), implementing his methods regularly leads to an increase in profits of 25-100%. Working with well-known clients like Hyatt Hotels, Zappos, and NASA, as well as mom-and-pop shops and solo entrepreneurs around the world, Coleman's customer retention system has produced incredible results in dozens of industries. His approach to creating remarkable customer experiences requires minimal financial investment and will be fun for owners, employees, and teams to implement. This book is required reading for business owners, CEOs, and managers - as well as sales and marketing teams, account managers, and customer service representatives looking for easy to implement action steps that result in lasting change, increased profits, and lifelong customer retention.

Pastoral poetry was probably the creation of the Hellenistic poet Theocritus, and he was certainly its most distinguished exponent in Greek. Vergil not only transposed the spirit of Greek pastoral into an Italian setting, blending details from the life of his native countryside into the subsequent history of the genre. On publication the Eclogues won immediate acclaim and Vergil's reputation as a major poet was established. In this edition Robert Coleman describes the earlier pastoral tradition, sets Vergil's poems in historical perspective and evaluates the poet's distinctive contribution to the genre. In the commentary difficulties of interpretation are elucidated. Theocritean influences are examined in detail and points of interest in the language, style and subject-matter discussed. This is the fullest edition of the Eclogues to have appeared in any language and the first in English since the end of the nineteenth century. It is intended primarily for university students and sixth-formers but will be valuable to anyone interested in Latin poetry and the development of the pastoral genre.

‘I don't think I have laughed, chuckled, and smiled so much at a book before… I adored it.’ Goodreads Reviewer, 5 stars Poppy Bloom planned to finish her PhD and walk straight into a job at her university. But here she is, unemployed, unceremoniously dumped by her boyfriend, and living back at her mum’s in her vampire-themed childhood bedroom.Not exactly what she was hoping for.But when Poppy sets her mind to something, nothing can stand in her way. She scores herself an internship at the hottest radio station in town, joins a netball team, and renews her friendship with her oldest friend Leanne. Spending time with Leanne’s gorgeous twin Tom is just a bonus…But life has a way of tripping you up when you least expect it, and Poppy soon has to decide where her priorities lie… With new friends, a new career and a new romance, can Poppy keep everyone happy, or is everything about to tumble down around her?A laugh-out-loud story about friendship, second chances, and new love, perfect for fans of Lindsey Kelk, Marian Keyes and Jane Costello.Read what people are saying about Don’t Stop Me Now:‘I fell in love with this book, like actually head over heels in love with it… A funny, emotional, inspirational and powerful read… A brilliant debut.’ The Blossom Twins, 5 stars‘I laughed out loud so much that I cried reading this book... I thoroughly enjoyed this book, and really can't wait to see what comes next from Colleen – she's an author to watch… I wouldn't hesitate in recommending this book.’ A Page of Fictional Love, 5 stars‘I was in need of a smile and a pick-me-up and this gave it in spades. I loved it… For a really heart-warming, uplifting read with a smile, you can’t go far wrong.’ Nicki’s Book Blog, 5 stars‘Oh my goodness, how much did I love this book, from first page to last!!... Such a gorgeous read, I read it pretty much in one go… I just HAD to finish it.’ Goodreads reviewer, 5 stars‘Awwww, my heart! This story was so sweet...hopeful and inspiring…Poppy Bloom truly is a thing of beauty…I really loved this story… Props to the author, you really wrote something beautiful with this book!’ Books are Here for You, 4 stars‘Loved this wonderful, warm, feel good tale. The writing is glorious and addictive… Beautiful story, great book… Highly recommended.’ Renita D’Silva, 5 stars‘A great feel good book. I absolutely loved it!… I laughed so much whilst reading this book… [Poppy is] strong, courageous, honest, open, caring, and best of all she kicks butt!… There was something for everyone in this gem of a book… I can't recommend this book enough! I absolutely loved it and I can't wait to see if there will be more.’ Goodreads reviewer, 5 stars‘A little gem of a book which had me laughing out loud.’ Goodreads reviewer, 5 stars‘Don’t Stop Me Now is a riveting story, beautifully told… This story really struck a chord with me.’ My Nights In, 5 stars‘Inspiring and entertaining… I loved watching every step of the journey… I am very eager to see what else this talented author will write.’ Rachel’s Random Reads, 5 stars‘An outstanding book that is both witty and inspiring… fantastically funny… Truly the best book I have read in ages.’ Goodreads reviewer, 5 stars‘I love the feeling when you’ve read just the first few chapters of a novel and you just know this is going to be a read you’re going to enjoy until the very last page… A great and promising debut… A warm-hearted, feel-good and simply great read that I didn’t want to put down.’ A Spoonful of Happy Endings, 5 stars

“[Coleman] argues that the algorithms of machine learning — if they are instilled with human ethics and values — could bring about a new era of enlightenment.” —San Francisco ChronicleThe Age of Intelligent Machines is upon us, and we are at a reflection point. The proliferation of fast-moving technologies, including forms of artificial intelligence akin to a new species, will cause us to confront profound questions about ourselves. The era of human intellectual superiority is ending, and we need to plan for this monumental shift. A Human Algorithm: How Artificial Intelligence Is Redefining Who We Are examines the immense impact intelligent technology will have on humanity. These machines, while challenging our personal beliefs and our socioeconomic world order, also have the potential to transform our health and well-being, alleviate poverty and suffering, and reveal the mysteries of intelligence and consciousness. International human rights attorney Flynn Coleman deftly argues that it is critical that we instill values, ethics, and morals into our robots, algorithms, and other forms of AI. Equally important, we need to develop and implement laws, policies, and oversight mechanisms to protect us from tech’s insidious threats. To realize AI’s transcendent potential, Coleman advocates for inviting a diverse group of voices to participate in designing our intelligent machines and using our moral imagination to ensure that human rights, empathy, and equity are core principles of emerging technologies. Ultimately, A Human Algorithm is a clarion call for building a more humane future and moving conscientiously into a new frontier of our own design.A groundbreaking narrative on the urgency of ethically designed AI and a guidebook to reimagining life in the era of intelligent technology.

Do you sometimes struggle when in social situations?Is making small talk something you’ve never mastered?Would you like to improve your assertiveness, confidence, and build better relationships?Most of us enjoy social outings, meeting new people and getting to know them. For some of us, holding a conversation in such a setting is easy and perfectly natural, but for others, it can be a daunting prospect.It doesn’t have to be like that of course and with Effective Communication Skills: How to Enjoy Conversations, Build Assertiveness, & Have Great Interactions for Meaningful Relationships, you can steadily build your social interaction skills with chapters that offer advice on:How to make small talkBuilding rapport with othersMastering language and speechHow to increase your social charismaCommunication blunders and how to avoid themApproaching a group to build rapportAnd more…If you have to network through your job, are in the habit of meeting new people on a regular basis, or just want to become the center of attention when in a group situation, then Effective Communication is the book you must read.Get a copy now and start building better, more meaningful relationships today!

Rear cover notes: "When two or three are gathered in the name of Christ to share and care for one another, it's Serendipity - and this is what these Bibles are all about. In the Serendipity Bible for Groups (NIV text) and in the Serendipity Catholic Bible (NAB text) there are sharing questions in the margin for every passage in the Bible. In the Serendipity Group Bible for Leaders ( in addition to the same margin questions) there are ice-breakers and study helps on the opposite page for every passage in the New Testament, plus ready-made courses for all kinds of groups - Men, Women, Couples, Marriage, Parents, Marketplace, Spiritual Formation, Support, and Recovery. In the Serendipity Student Bible, youth are challenged to find out what the Bible says about the critical issues they face. If you can boil water, you can make it happen with these Bibles."

“[Coleman] argues that the algorithms of machine learning ― if they are instilled with human ethics and values ― could bring about a new era of enlightenment.” ―San Francisco Chronicle The Age of Intelligent Machines is upon us, and we are at a reflection point. The proliferation of fast-moving technologies, including forms of artificial intelligence akin to a new species, will cause us to confront profound questions about ourselves. The era of human intellectual superiority is ending, and we need to plan for this monumental shift. A Human Algorithm: How Artificial Intelligence Is Redefining Who We Are examines the immense impact intelligent technology will have on humanity. These machines, while challenging our personal beliefs and our socioeconomic world order, also have the potential to transform our health and well-being, alleviate poverty and suffering, and reveal the mysteries of intelligence and consciousness. International human rights attorney Flynn Coleman deftly argues that it is critical that we instill values, ethics, and morals into our robots, algorithms, and other forms of AI. Equally important, we need to develop and implement laws, policies, and oversight mechanisms to protect us from tech’s insidious threats. To realize AI’s transcendent potential, Coleman advocates for inviting a diverse group of voices to participate in designing our intelligent machines and using our moral imagination to ensure that human rights, empathy, and equity are core principles of emerging technologies. Ultimately, A Human Algorithm is a clarion call for building a more humane future and moving conscientiously into a new frontier of our own design. A groundbreaking narrative on the urgency of ethically designed AI and a guidebook to reimagining life in the era of intelligent technology.

Do you want to build meaningful relationship bridges in both your work and personal life?It is definitely easier when you have some help along the way, and by the wayHow does communicating effectively with people to avoid conflicts and get what you want from life sound to you?Many times we might have been in situations where a work promotion or a favorable outcome might have hinged on the words and phrases that are used.Or times when you just intuitively felt something was a miss and wished that you had the tools to figure out the situationWell look no further, because this book Emotional Intelligence will provide that blueprint and solution to improving your social awareness as well as increasing your EQ to better the relationships in both your personal and work life!In this book, you will learn how toDo that one thing which will instantly help out in improving EQThe two different crucial ideas which helps to avoid socially awkward situationsDo these 5 practices and instantly become the favorite Star in your workplaceImprove or even rescue any relationship you wish with these 5 working tipsLearn how to manage toxic and stressful work environments through our 8 step processImprove and Enhance Empathy. See yourself growing in confidence and emotional intelligenceInstantly boost your social awareness and master your relationships with the actionable strategies available in the book. Connect naturally with others in a more productive way, and easily navigate through interpersonal relationships to be able to get the most out of life!Get used to creating positive outcomes in both work and personal situations when you have a better grasp of the ins and outs of emotional intelligence. Master your emotions and really unleash the empath in you! Scroll to the top of the page and click the orange buy button to instantly download this book to your PC, Kindle, Mac or smartphone!